V-Care Service Promise

VITROCELL^® is a renowned designer and manufacturer of inhalation toxicology products, well-known for delivering top-quality products and services that exceed customer expectations. To take our commitment to customer satisfaction to the next level, we are following our V-Care service concept.

This innovative concept is aimed at empowering our customers to maximize their productivity and innovation, and is based on five pillars:

• Technical expertise: skills, knowledge and experience to deliver high-quality services
• Responsiveness: strength is to promptly reply to your requests, inquiries, and issues
• Communication: Clear and effective communication, including updates on progress made and any changes to the service plan
• Service delivery process: As a service provider we follow a clear and structured process for delivering services, including timelines, milestones, and deliverables according to our ISO 9001 certification
• Value proposition: You as a customer can expect to receive good value and a focus on delivering measurable results.

To continuously meet and exceed customer expectations, we focus on a service portfolio that comes up with new services tailored to your needs.

We work closely with you to understand your challenges, goals, and requirements, and then develop tailored solutions to enhance your science.

We are proactively engaging with our customers to understand their needs and expectations. Our actions are conditioned by the pursuit of building up long-term relationships based on trust, transparency, and quality in service delivery.