V-Care Service Levels

We offer 4 different service levels serving the varying needs of our customers. The packages can be booked as annual contract. The service levels are as follows:

  • Silver Package: on-demand service
  • Gold Package: This service level includes preferred and priority attendance in handling customer queries, remote assistance, free software updates, and a yearly onsite visit to fully service your equipment. It includes priority supply of critical components which are on global shortage and offers the fastest response – in most cases with same day
  • GoldPlus Package: This package comprises all the components of the Gold Package and comes with an additional warranty extension.
  • PlatinumAR Package: This service level can be added to the Gold Packages and includes a one-year Microsoft HoloLens support including the hardware