We offer four different service levels serving the varying needs of our customers. The packages can be booked as annual contract. The service levels are as follows:
- Silver Package: Includes basic support and on demand service
- Gold Package: This service level includes preferred and priority attendance in handling customer queries, remote assistance, free software updates, and a yearly onsite visit to fully service your equipment.
It includes priority supply of critical components which are on global shortage and offers the fastest response – in most cases on the same day.
