V-CARE Service Levels

We offer four different service levels serving the varying needs of our customers. The packages can be booked as annual contract. The service levels are as follows:

• Silver Package: Includes basic support and on demand service
• Gold Package: This service level includes preferred and priority attendance in handling customer queries, remote assistance, free software updates, and a yearly onsite visit to fully service your equipment. It includes priority supply of critical components which are on global shortage and offers the fastest response – in most cases on the same day.

• GoldPlus Package: This package comprises all the components of the Gold Package and comes with an additional warranty extension.
• PlatinumAR Package: This service level ex­pands the services of the „GoldPlus“ package with one-year Microsoft HoloLens support including the hardware.